Closure of Ulster Bank and KBC Accounts

ARCO members who hold Ulster Bank and KBC accounts have been notified by these two banks that they are withdrawing their banking activity and associated services.

ARCO has received the communication shown below from the National Shared Services Office (NSSO) in relation to this. The NSSO provides HR and payroll administration services for government departments, including the Department of Defence, Pensions Section.

While many of our members, who use Ulster Bank and KBC accounts for the payment of their pensions, have already updated their bank details with the NSSO, some have yet to do so. The NSSO is currently writing to these members.

A copy of the letter being issued by the NSSO is HERE.

A copy of the Change of Bank Details form is HERE.

The NSSO contact details are as follows:

  • NSSO Contact Number: 0818 107 100 (Monday to Friday – 9am to 1pm)
  • Email Address: (Monday to Friday – 9am to 4pm)
  • Postal Address: Military Pensions, Payroll Services, National Shared Services Office, Central Business Park, Clonminch Road, Tullamore, Co. Offaly, R35 W7A4.

The following link to the Competition and Consumer Commission website contains guidance on how to move accounts as well as a tool to compare different accounts available:


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